Ferlin Ong is a seasoned Customer Success Leader with over nine years of experience across the media and SaaS industries. Currently serving as the Chief Customer Officer at Demand AI, Ferlin leads global initiatives to enhance client relationships and drive successful engagement. Previously, Ferlin held the position of SVP of Customer Success at B2B Matters and VP of Customer Success for APAC at Selling Simplified, where they focused on client satisfaction and strategic lead generation. With a Bachelor's degree in Business from Northumbria University, Ferlin embodies a commitment to excellence, team empowerment, and continuous improvement in customer success strategies.
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