Michael Herman

Michael Herman is an experienced professional currently serving as the Regional Account Manager at Rochester RHIO, focusing on health information exchange services since May 2024. Prior to this role, Michael held positions as a Customer Success Manager at Demosphere and Unite Us, and as a Customer Success Consultant at CHESS Health, where significant achievements included developing a customer review process that led to a 70% increase in customer utilization. Michael's earlier experience as an Addiction Therapist at Rochester Regional Health involved leading national implementations and conducting assessments for substance abuse treatment. Michael holds a Bachelor's degree in Psychology from the State University of New York at Plattsburgh.