Shania B.

Shania B. has a diverse work experience in customer support and client services. Shania began their career in 2013 as a Customer Service Assistant at Gravity Haus, where they managed guest inquiries and requests, achieving a 95% customer satisfaction rate and increasing positive guest reviews by 15%. In 2015, they joined DISH Network as a Customer Service Specialist, resolving customer inquiries and promoting company products, while maintaining a 90% customer satisfaction rate. Shania then moved to Vorto in 2017 as a Client Services Associate, successfully onboarding and managing over 20 client accounts, resulting in a 95% retention rate and 20% revenue increase for each account. Currently, Shania works at Granicus as a Support Specialist, providing technical support and troubleshooting assistance to government agency clients. In this role, they maintain a 95% customer satisfaction rate, handling an average of 60 client inquiries per day with an average resolution time of 30 minutes.

From 2009 to 2013, Shania B. attended Creighton University, where they obtained a Bachelor's of Science degree in Psychology.