Bruce Hansen

Bruce Hansen is a strategic and results-driven customer service and operations leader with extensive experience in call center management and claims operations. Currently serving as Claims Manager at DentaQuest, Bruce coordinates claims operations to ensure regulatory compliance and operational excellence. Previous roles include Customer Service Supervisor at WellCare Health Plans, where performance metrics led to a 92% increase in productivity, and Call Center Supervisor at Small Business Growth Alliance, focusing on employee development and performance targets. Bruce holds a Bachelor of Science in Business Management from the University of Phoenix, where they achieved Dean's List recognition.