Mark N. is an experienced Senior Technical Support Reliability Engineer at Deputy, with a strong background in technical support and service operations. Responsibilities include scripting, API troubleshooting, and handling escalations for strategic customers. Previous roles include Service Operations Specialist at Sportsbet, Application Support Analyst at LiveHire and SEEK, and Travel Consultant at Flight Centre. Mark has demonstrated a capacity for data analysis, stakeholder management, and process improvement throughout various positions, achieving significant enhancements in application support and customer service analytics. Mark holds a Bachelor of Business in Marketing from Australian Catholic University.
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