Jil McKinney

Jil McKinney has a diverse work experience spanning multiple industries. Jil is currently the Director of Customer Support at Descript since May 2023. Prior to this, they worked at Thirty Madison from November 2020 to May 2023, starting as the Care Strategy & Operations Manager and later promoted to Lead and Director of Customer Experience (Care). Before that, they served as the Reservations Team Manager at Paradise 4 Paws from October 2019 to November 2020. Jil also has experience working in the sports industry, specifically with the Chicago Cubs. Jil was the Event Operations Office Supervisor from February 2017 to February 2019 and a Guest Services Ambassador from March 2016 to February 2017. Earlier in their career, they worked at Groupon as a Customer Service Area Manager, Customer Service Manager, and Customer Service Representative from March 2010 to June 2015. Jil started their career as a Customer Service Representative at Paper Source from October 2008 to March 2010.

Jil McKinney attended Columbia College Chicago from 2004 to 2008, where they received a Bachelor of Arts (B.A.) degree in Photography.