Marcello Farrell

Marcello Farrell is an experienced customer support and technical support professional with a strong background in enhancing customer experiences across various technology companies. Currently serving as Customer Support Manager at Descript since October 2020, Marcello has previously held positions such as Technical Support and Customer Service Lead and Customer Service Representative at Lever, where responsibilities included conducting webinars and training new team members. Prior experience includes working as a Technical Support Specialist at Square, assisting high-priority clients, and as a Mac Genius at Apple, specializing in sales and hardware repair.