Stephanie Rivera

Stephanie Rivera has a diverse work experience starting from 2014 to the present. In 2023, Stephanie works as a Customer Support Representative at Descript. Prior to that, in 2022, they worked as a Freelance Designer, improving usability and conversion for Mindme's website and establishing a component library. In the same year, they also worked as a Client Experience Operations Specialist at Sketch, where they designed and implemented a collections process and reorganized workflows to improve customer satisfaction. From 2020 to 2022, Stephanie worked at Stitch Fix, first as a Remote Stylist curating personalized Fixes and later as a CX Specialist managing customer cases and advocating for improvements. Before that, they worked as a Bartender at FBR Management, LLC from 2016 to 2020, as a Brand Ambassador at Firestone Walker Brewing Company in 2019, and as a Private Event Coordinator at Peli Peli Restaurants from 2014 to 2015.

Stephanie Rivera's education history begins at John B Connally High School, where they completed an unspecified program in 2006. Following that, they pursued a Bachelor of Arts (BA) degree in English Language and Literature, General at Texas A&M University, although the exact dates are not provided. Currently, they are enrolled at Austin Community College from 2019 to 2023, working towards an Associate of Science (AS) degree in User Experience Design. In addition to their formal education, Stephanie has obtained certifications in "Creating Positive Conversations with Challenging Customers" and "Customer Service Mastery: Delight Every Customer" from LinkedIn, in July 2021 and June 2021 respectively.