Michael Smith

Michael Smith is a Workforce Process Analyst Sr Manager at DSW Designer Shoe Warehouse, with extensive experience in the retail industry. They previously held roles such as shoephoria! Supervisor at DSW and Quality Assurance and Training Specialist at dELiA*s Inc, where they developed strong analytical and leadership skills. Michael earned a BS in Consumer Affairs from The Ohio State University, and has demonstrated proficiency in customer satisfaction, training, and operational support throughout their career.