Michael Shattuck

Michael Shattuck is an experienced senior director specializing in innovation and customer success within the technology sector. Currently serving as Senior Director of Innovation/Product at Acquia since January 2022, Michael leads the product vision and strategy for CDP, marketing automation, and personalization products, collaborating closely with Product, Engineering, and Customer Success teams. Previous roles at Acquia include Senior Director of Customer Success, where Michael drove CX transformation for the marketing cloud business, and Director of Customer Success (Strategic Initiatives), focusing on customer journey design and service delivery. Michael's prior experience at Widen involved leading Customer Success, Support, and Training teams, and launching a consulting function that significantly increased service revenue. Earlier positions at New Balance included managing global marketing tech systems and overseeing various creative roles. Michael holds a Master of Business Administration from the University of Missouri, a Bachelor of Music from Northwestern University, and a Master of Arts from Southwestern Baptist Theological Seminary.