Desk Manager
Jackson Lima is a professional with diverse experience in communication, marketing, and youth mentorship. Presently serving as a Desk Manager in People Success since June 2019, Jackson focuses on helping individuals achieve their best at work. Concurrently, as a Tutor at Instituto Empreeduca since June 2023, Jackson empowers young people from underprivileged backgrounds to prepare for job interviews. Previous roles include Director of Communication at Alto Tietê Valley and Marketing Analyst, specializing in video production and communication materials for small businesses at Grão Projetos de Comunicação. Jackson holds a Tecnólogo degree in Análise e desenvolvimento de sistemas from Universidade Cidade de São Paulo and has furthered education in Human Resources Management and Marketing.
This person is not in any teams
Desk Manager
2 followers
Desk Manager is a Brazilian company that offers a global-scale Enterprise Service Management (ESM) platform. With over a decade in the market, the firm provides a comprehensive management platform that enables clients to fully manage their service requests and operational activities, used to organize and automate service processes provided between departments or to external customers. The platform provides a suite with 12 applications containing hundreds of functionalities within a single system, ensuring support for service requests and complete management of clients' organizational structures. Currently, the company has over 500 active clients operating across several business sectors, present in Brazil and Latin America. Recently, the company announced the new integration between the platform and Microsoft Teams which includes OpenAl's ChatGPT. With the goal of transforming the customer service culture in Brazil through integrated and omnichannel solutions, Desk Manager was accelerated by Endeavor and built one of the biggest innovation cases with Eurofarma, serving also several other major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.