Michael Parnell is an experienced technology professional with a strong background in incident and site reliability management across various organizations and government agencies. With a career spanning from the US Army to roles in companies like PRISM, Booz Allen Hamilton, and Dev Technology Group, Inc., Michael has successfully managed high-visibility outages and service degradations, while leading teams to ensure operational continuity for critical systems. Currently serving as the Manager of Site Reliability Engineering for Customs and Border Protection's Passenger Systems Program Directorate, Michael is dedicated to leveraging innovative technology to enhance border security. Michael's educational achievements include a B.A. in Economics from Virginia Military Institute and a certificate in Military Information Systems Technology from the US Army Signal Center.
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