Bridget M. Robertson

Bridget M. Robertson has a diverse work experience spanning multiple industries. Their most recent role is as a Director of Customer Success at Devana Solutions, starting in 2022. Prior to that, they worked at Smarsh from 2016 to 2022, holding positions such as Director, Customer Success, Senior Manager, Customer Success, Manager, Customer Success, Senior Customer Success Manager, and Customer Success Manager. Before joining Smarsh, Bridget worked as an Assistant Operations Officer at Cornerstone Administrative Services from 2015 to 2016, where they managed a team of call center agents and oversaw a migration project. Bridget M. also has experience as an Order Policy Analyst at Hasbro in 2013 and as a Senior Client Service Representative at Fidelity Charitable from 2009 to 2012. Bridget started their career as a Customer Service Representative at Fidelity Charitable in 2007.

Bridget M. Robertson earned a Bachelor of Science in Business Administration (BSBA) with a focus on Entrepreneurship & Management from Suffolk University between 2004 and 2009. In 2020, they obtained a certification in Genealogical Studies from Boston University. Additionally, Bridget has obtained several additional certifications, including HIPAA Associate (HIPAAA) from HIPAA Exams, Dealing with Microaggression as an Employee from LinkedIn, CSM Coaching Program Level 1 from SuccessHACKER in April 2018, and Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in April 2018.