Victor Horlenko has held various positions in customer support and retention management throughout their career, working for companies such as Devart, Avanquest, Upclick, Net Cracked, and zone3000. With a degree in Translator of technical and IT documentation from the National Technical University "Kharkiv Polytechnic Institute", Victor has a strong background in managing customer interactions, handling technical issues, and supervising support teams to ensure excellent customer service. Victor has experience in developing procedures, coaching team members, and monitoring performance and productivity to achieve customer satisfaction.
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