Mohsin Zafar, PMP® CSA®, is currently serving as a SNOW Release Management Developer for the Department of State Refugee Processing Center at Devis, focusing on maintaining the ServiceNow platform and managing the release process. Previously, Mohsin worked at DAWSON as a Business Analyst/ServiceNow Developer and as a ServiceNow Business Analyst, utilizing agile frameworks and conducting analysis to ensure successful project delivery. Prior experience includes a role as a Testing Business Analyst at Bank of America, where project timelines and compliance testing were managed, and a Software Developer position at Sea and Sky Logistics, emphasizing software optimization and maintenance. Mohsin holds a Bachelor’s degree in Computer and Information Sciences from the Virtual University of Pakistan, a Certificate in Web Development from Howard Community College, and is pursuing a Master of Science in Computer Science at the University of Maryland.
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