Timea Kovacs is a Product Manager at Devo, where they focus on customer experience initiatives aimed at enhancing satisfaction and engagement. With over five years of experience in customer experience strategy, Timea has previously served as an Escalation Manager, where they improved operational efficiency and customer satisfaction through data-driven decision-making. Prior to Devo, they led the escalations team at Webhelp, managing cloud partner onboarding and optimizing cross-functional processes. Timea advocates for continuous improvement and has a proven track record of driving customer-centric initiatives.
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