Alice Ung is an experienced Product Manager specializing in Telephony for Global CRM Omnichannel at Devoteam since May 2020, with a focus on the luxury industry. Responsibilities include managing all BUILD/RUN activities related to telephony tools, providing technical guidance, gathering product requirements, and overseeing L3 support management. Prior experience includes roles as an Audit Consultant in the banking and financial services sector, and a Change Management Consultant in the global water service industry, where Alice implemented strategies for user training and formalized use cases for CRM systems. Early career involvement at TousVoisins.fr included web marketing and business development, contributing to significant increases in customer engagement. Alice holds a Master’s degree in Entrepreneuriat et Projets Innovants from Université Paris Dauphine - PSL and a Bachelor's in Business Administration from ESSEC Business School, complemented by studies at National Chengchi University and ESSEC Asia Pacific.
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