Ana Cunha is an experienced IT professional currently serving as a User Access Management Officer and IT Support at BNP Paribas since February 2022, providing helpdesk and local support to over 8,000 users across several countries. Responsibilities include ServiceNow ticket handling, onboarding and training team members, software and hardware support, as well as 2nd level IT support focusing on Active Directory, Identity and Access Management, and network troubleshooting. Prior experience includes roles as a Backoffice/Computer Technician at EasyGest from May 2016 to January 2022, where Ana managed Active Directory and provided helpdesk support, and an internship as an IT Technician at Câmara Municipal de Sesimbra. Educational qualifications include degrees in SQL Server Programming and a Technological Specialization course in Network Management and Systems, with additional coursework in Communication and Multimedia.
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