Dirk Kruger, MBA and PhD Candidate, currently serves as Head of Research and Development and Senior Principal at Devoteam since February 2020. Prior to this role, Dirk held positions including Principal Consultant at CSA, Solutions Architect at RXP Group, and IT Service Management at Unisys. Dirk's extensive experience in IT service management includes a role as Enterprise Service Management Architect at ValueFlow IT and Senior Solution Consultant at RXP Services Limited, where Dirk contributed to establishing the Enterprise Service Management practice following RXP's acquisition of Nobel Consulting Group. Dirk's educational background encompasses a Doctor of Business Administration at Università degli Studi Guglielmo Marconi, a Master of Research at Eaton Business School, an MBA from Victoria University, and various qualifications in business systems and app development.