Iklef Mallem has extensive experience in IT consulting and pre-sales engineering, currently serving as an ITSM Delivery Consultant at Devoteam since January 2022, focusing on implementing customer needs on the ServiceNow platform. Previously, Iklef held the position of Senior Presales & Implementation Engineer at SYSTRAN, supporting AI-based translation solutions, and served as a Presales Engineer at BMC Software and Good Technology, specializing in ITSM and secure mobility solutions. Iklef's earlier roles include working as a Pre-Sales Engineer for LANDESK Software and as a Project Manager at Axione. Educational qualifications include a Master's degree in Computer Software Engineering from INSA Toulouse and multiple ITIL Intermediate certifications.
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