Luis Domínguez Olmo is a seasoned IT service management professional with extensive experience in various roles related to IT processes and ServiceNow. Currently serving as Service Manager at Devoteam Drago for ING since April 2010, Luis leads an Agile team focused on the maintenance and evolution of IT processes and the ServiceNow tool. Previous positions include ITSM consultant roles for notable companies such as El Corte Inglés and Repsol, where Luis was responsible for migrating and improving IT processes. Additional experience encompasses leadership of ITSM teams for Deloitte and technical roles in international telecommunications projects. Luis holds a degree in Computer Engineering from Universidad Carlos III de Madrid.
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