Malik Muhammad Usman is an experienced Lead Solution Engineer at Devoteam since January 2023, specializing in ServiceNow, where responsibilities include leading pre-sales activities to educate clients on ServiceNow solutions and conducting workshops on Service Catalog, CMDB, and ITOM Products. Previously, Usman served as a Lead ServiceNow Developer at Teradata from October 2017 to November 2022, successfully migrating over 50% of Managed Services’ customers to a new portal and integrating ITSM with CSM structures. Additional roles include Solution Engineer at Devoteam, where Usman developed applications for various customer needs, and prior positions at Teradata, TUKL - R&D Centre, and Punjab Information Technology Board, highlighting a strong foundation in data management and software development. Malik Muhammad Usman holds a Bachelor's Degree in Computer Science from the National University of Sciences and Technology (NUST), completed in 2017.
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