Samir RAYA is a dedicated customer service director with over twenty years of experience in customer service creation, transformation, and optimization across various sectors, including retail and IT. They have held significant roles such as Principal Consultant at Devoteam, where they manage ITSM and CSM projects for notable companies like Christian Dior and Volkswagen Group France. Previously, Samir served as Head of Collections at HSBC and Director of Customer Service at Boulanger Customer Care, showcasing a strong commitment to exceeding client expectations and aligning projects with business needs. Samir’s approach emphasizes understanding client needs to deliver exceptional service experiences.
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