Why we’re different.

1) Deep understanding of the business domain.
As a first step to any engagement, our consultant lead goes through a deep-
dive discovery process to understand the business, the challenges, and the
goals.
This is critical to delivering real value to the organization and to the end
customers to make sure the right problem is being solved, and that all the
cross-organization silos are understood and accounted for.

2) Speed to market.
Often-times large organizations block quick value delivery due to red-tape,
siloing, internal politics, and overall alignment.
We are often utilized as an innovation lab to test new ideas, to bring Minimum
Viable Products to life. We can work around existing roadblocks until we prove
value and then integrate the products into the organization’s processes.

3) Building a Climate to Innovative.
Our team can offer a fresh perspective in most areas of the business because
we gather an understanding of the business, and an understanding of the
challenges customers face then apply creative problem solving and resources
to execute.

Our Offerings
- Project Based Consulting
- Omnichannel CX Products
- Resource Augmentation

Technical Areas of Expertise
- Web Based Applications
- Omnichannel CX
- Digital Transformation
- Chatbots
- CX Journey Analytics
- AWS
- Digital Commerce
- Rule-Based and Conversational Decisioning 

Business Areas of Expertise
- Telecom Customer Experience
- Digital First Omnichannel 
- Speed of Innovation

DevRefactory

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