Andrew Maddalone

Andrew Maddalone possesses extensive experience in technical support and customer service, currently serving as a Customer Account Support Analyst, Patient Care Specialist, and Network and Applications Specialist at Dexcom since November 2016. In this role, Andrew provides technical support and training for Dexcom's Continuous Glucose Monitor, assisting patients, caregivers, and healthcare professionals with various applications across multiple devices. Prior to joining Dexcom, Andrew worked at Apple as an AppleCare At-Home Advisor, where exceptional customer service was demonstrated, achieving a perfect customer contact survey score. Andrew's career also includes significant roles at Cox Communications, including Technical Support and Billing Lead, where support was provided to over 300 representatives and excellence in call quality was recognized. Andrew holds a Bachelor of Science in Business Administration from the University of Phoenix, earned from 2011 to 2014.