Stephen Embrey

Stephen Embrey serves as an ITIL SR Incident Manager at Dexian since July 2016, leading incident management for Amtrak and specializing in restoring normal service operations during high severity incidents. Prior experience includes a role as Problem Manager at InComm, where Stephen managed the lifecycle of problems and facilitated post-mortem incident reviews. At IBM, Stephen held multiple managerial positions, including Availability Manager and Business Recovery Manager, overseeing major incident management for numerous state agencies and commercial customers. Stephen's career spans extensive roles in major incident management, problem management, and operational leadership within high-pressure environments, with a focus on process improvement and service delivery.