Zornitsa G. has extensive experience in customer support and operations, currently serving as Head of Support at Dext since March 2015, where a focus on creating a healthy team atmosphere and empowering teams to innovate is paramount. Prior roles within Dext included Customer Support Operations Manager, Problem Solving Team Manager, Support Team Lead, and Customer Support Agent, all centered around enhancing customer satisfaction and operational efficiency. Before Dext, Zornitsa held the position of Sales Representative at Alpha Bank from September 2008 to September 2014. Zornitsa holds a Master's degree in Geography from Sofia University St. Kliment Ohridski, completed in 2006.
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