Susan Thomas

Susan Thomas has extensive experience in customer service and management, currently serving as the Customer Happiness Team Leader at Deyaar Development PJSC since October 2008, where digital transformation projects were led to enhance customer journeys and operational efficiency, achieving a 30% reduction in processing time. Prior to this role, Susan worked as a Personal Banker/Customer Service Representative at Emirates NBD, focusing on customer financial needs and achieving sales targets while delivering high customer satisfaction. Earlier experience includes serving as a Customer Service Representative at IBM and EFunds, where exemplary customer service was demonstrated, and new hires were trained. Susan holds a Bachelor of Arts in Business, Management, Marketing, and Related Support Services from Anglia Ruskin University.