John Callaghan possesses extensive experience in diplomatic and customer service roles. Since September 2014, John has served in various capacities at the Department of Foreign Affairs and Trade in Ireland, currently holding the title of First Secretary. Prior to this, John worked at Broadway Gaming as a Customer Service Representative, managing customer inquiries and supporting retention efforts. John's background also includes working as an Affiliate Services Representative at Dial Global, where responsibilities involved client liaison and compliance improvement. Previous experience includes administrative work at Bank of Ireland, co-founding a peace and reconciliation program through New Story Leadership for the Middle East, and an internship at the Embassy of Ireland in Washington DC. John holds a Master of Science in Conflict Resolution and Governance from the University of Amsterdam and a Bachelor of Arts in Russian and English Literature from Trinity College Dublin.
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