Christopher Herring

Christopher Herring is a seasoned customer service professional with extensive experience in managing high-volume support environments. Serving as Customer Service Manager at DFW Security since November 2016, Christopher leads a team of 41 individuals and oversees the processing of 8,500 customer service orders monthly, achieving high quality assurance ratings. Notable accomplishments include implementing training strategies that have enhanced customer satisfaction by 25% annually, improving fuel efficiency by 12%, and reducing employee turnover by 20%. Previous roles include Contact Center Specialist at State National Companies, where Christopher effectively managed loan inquiries and streamlined insurance verification processes, and On the Job Trainer at First American Payment Systems, where training initiatives resulted in a 17% increase in customer service quality and a 21% boost in sales. Christopher holds an Associate of the Arts degree from Tarrant County College.