Carla Baca is a professional with 12 years of experience in Operations, Continuous Improvement Projects, and Customer Service. They have effectively led multidisciplinary teams and ensured the fulfillment of operational models for various clients. Notably, Carla served as the Head of Operations at Talma Ecuador Servicios Aeroportuarios S.A. from 2013 to 2022, where they implemented continuous improvement projects and managed client accounts. Currently, Carla is the Operations Manager at DHL, overseeing multidisciplinary teams and ensuring compliance with national and international standards.
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