Carmen Mx)

Carmen Mx has extensive experience in IT service management, having held significant roles at DHL and IBM de México. They served as IT Service Desk Supervisor at IBM from 2002 to 2007 and progressed to IT Manager at DHL from 2007 to 2012. Currently, Carmen is the Senior IT Manager for Service Management at DHL Express Americas, overseeing diverse projects in service optimization and vendor management. In education, they are pursuing a Master's degree in clinical nutrition while holding several academic qualifications in business management and computer engineering.