Chad Vaughan is a seasoned professional with extensive experience in account management and customer service, currently serving as the Regional Key Account Executive for DHL in Sub-Saharan Africa since February 2015. In this role, Chad supports priority account holders, monitors shipments, and identifies trends related to service failures and delays. Additional responsibilities include conducting performance dialogues, managing teams, and implementing processes to enhance operational performance. Prior positions at DHL include Key Account Executive and Backline Advisor, where duties encompassed account management and escalation handling. Earlier experience includes roles at LegalWise, The Capital Empire, and Radisson Blu, focusing on sales, customer service, and hotel operations. Chad holds a degree from the University of Johannesburg.
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