Lee Foreman

Lee Foreman is a retired senior-level leader with extensive experience in customer experience and process improvement. They held various positions at DHL Global Forwarding, currently serving as the Sr. Manager of Reporting, Quality, and Process Improvement in the Western Region, where they implement strategies to enhance customer satisfaction and reduce churn. Lee also worked as a Director of Customer Experience at DHL Express, overseeing multiple contact centers and improving complaint handling processes. Additionally, they have past experience in customer care with Continental Airlines and as a Career Office Manager for Workforce Solutions, Texas. Lee earned a BA from The University of Texas at Austin and pursued a Master’s in Organizational Management at the University of Phoenix.