Marcela Mirker is a seasoned professional with extensive experience in business process optimization and research. Currently serving as a BPO Manager for Americas - HR Services at DHL since November 2019, Marcela has successfully led process improvement initiatives, managed vendor relationships, and oversaw project deliverables. Prior to this role, Marcela worked as an Engineer Associate Researcher at Ulsan National Institute of Science and Technology, where Marcela developed strategic tools for ERP systems and researched blockchain technology. Earlier career experiences include roles at DHL Global Forwarding, BAC Credomatic, Datascension Premier Data Solutions, and the National Bank of Costa Rica. Marcela holds a Master’s degree in Engineering/Industrial Management and a Bachelor's degree in Technology Management from Ulsan National Institute of Science and Technology, along with additional certifications in IT Essentials and Accounting and Finance.
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