Martin Ruzicka

Martin Ruzicka is the Head of Service Management & Program Portfolio Management at DHL, where they lead service delivery and program initiatives. With 10 years of diverse experience in the IT sector, Martin has worked for global market leaders in high-demand environments, focusing on telecom and transformation projects. Martin's career includes roles at Accenture, where they were the EMEA Incident Management Lead, and DHL IT Services, managing core telecom programs. They hold a Master’s degree from the Univerzita Jana Evangelisty Purkyně v Ústí nad Labem and are ITIL certified, demonstrating a commitment to high-quality IT service management.