Mauricio Blanco is currently the Vice President of Service Desk at DHL, where they lead global operations to enhance customer support through strategic innovation and talent development. With a background in IT and customer service, Mauricio has previously held leadership roles across various industries, including serving as IT Manager at Intel Corporation and Software Engineer at Unisys. They earned dual MBAs from Tecnológico de Monterrey and Thunderbird School of Global Management, complementing a BS degree from Tecnológico de Costa Rica. As a Certified Professional Coach, Mauricio effectively navigates diverse cultures to drive organizational growth and ensure alignment with business priorities.
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