Richa Chauhan is a certified professional specializing in Lean Six Sigma, Customer Experience, Change Management, and Program Management within the Logistics and Legal industries. They have held significant roles, including Head of Customer Experience and Process Improvement at DHL from 2012 to 2021, where they led over 200 DMAIC and Lean initiatives and managed digitalization programs. Earlier in their career, Richa served as a Manager at Echo Solutions, overseeing startup operations in the LPO industry and ensuring adherence to customer SLAs. Richa earned a Bachelor's degree in Statistics and a Bachelor of Laws (LLB) from the University of Mumbai.
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