Robin Cohen is a strategic and customer-focused leader with 25 years of experience rooted in hospitality and over a decade of expertise in customer experience and operations within high-growth SaaS and enterprise contexts. Currently serving as a Construction Logistics Program Manager at DHL, Robin coordinates high-stakes stakeholder planning meetings and develops onboarding playbooks to streamline operations. Previously, as a Senior Program Manager at Amazon Business, Robin spearheaded Voice of the Customer initiatives and delivered strategic communications to enhance customer satisfaction. Robin has also owned an event planning business and successfully managed customer service operations in various roles, consistently driving improvements and fostering authentic customer connections.
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