Shoaib Javed is the Head of Customer Facing IT at DHL Express, a position they have held since 2017. With a decade of experience in the Express/Freight and eCommerce sectors, they previously served as eCommerce Manager in the UAE and have held several roles enhancing customer solutions and logistics. Shoaib is a Six Sigma Certified Champion, skilled in process implementation, team leadership, and relationship building. They earned a Master’s degree in Computer Sciences and are certified in Supply Chain Management.
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