Sunaina Singh is a decisive and performance-driven professional with over two decades of experience in customer service, logistics, and key account management within the fintech and e-commerce sectors. Currently serving as General Manager of Customer Development at DHL, Sunaina previously held the position of Associate Director at Shiprocket, where significant advancements were made, including enabling ONDC for over 4,200 sellers and launching a delivery boost product that generated substantial net sales. With a background that includes leadership roles at Paytm and Ecom Express, Sunaina has demonstrated expertise in strategic planning, operational efficiency, and enhancing client relationships through tailored solutions. Sunaina holds a Bachelor of Arts in Political Science and Government from St. Thomas School.
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