Tad L.

Tad L. has over 20 years of experience in IT service delivery and management, currently serving as the Sr. Director of Infrastructure & Service Delivery at DHL eCommerce Americas since May 2010. In this role, Tad L. provides strategic leadership for IT service management across the Americas, overseeing a diverse team responsible for project management, vendor management, and infrastructure support. Previous positions include Senior Manager of IT Service and Application Support and IT Services and Support Manager at DHL, as well as Manager of Technical Support at Carestream Dental. Tad L. also led data integrity initiatives as Project Lead at PeopleSoft. Educational qualifications include a BSTM in Technology Management from Devry University, a Certified Helpdesk Manager designation from HDI, a BSIT in Information Technology from the University of Phoenix, and a Networking Technology Certificate from Heald College.