Tom Harwood has built an extensive career at DHL since September 2010, holding various senior director roles including Senior Director of Commercial Air Europe, Americas Network Planning & Optimization, and CVG HUB Operations, along with Director of Global Customer Operations and Program Manager for Global Network Planning. Key achievements include streamlining global competitor analysis and significantly improving regional performance. Prior experience includes a Business Analyst role in Commercial Aviation, where Tom developed BI tools and conducted supplier negotiations, and internships that provided frontline insights into DHL's Express Hubs & Gateways. Tom holds a BSc in Transport and Business Management from Loughborough University.
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