Chris Hoffman is an accomplished professional with extensive experience in customer operations and support across various industries. Currently serving as the Chief of Customer Operations at Dia Creative since July 2022, Chris has successfully restructured systems to achieve an 8x increase in profitability, operationalized client product offerings, and expanded the team size significantly. Prior roles include VP Head of Customer Experience at Vessel, where Chris designed a comprehensive support department, and Head of Customer Care at Helix, where Chris established an empowered team structure and maintained a 100% employee retention rate. With a strong background in technical support, business development, and regulatory compliance, Chris holds a Master's degree in Biochemistry and Molecular Biology and has cultivated a proven track record of driving customer satisfaction and team performance across multiple organizations.
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