Daniel Shepherd is an accomplished professional with extensive experience in customer success and account management. Notable positions include Client Success Director and Senior Client Success Manager at Bazaarvoice, where contributions were made from September 2017 to January 2022. Currently serving as Strategic Customer Success Manager at Dialpad since January 2025, Daniel has consistently demonstrated expertise in managing client relationships and driving retention. Previous roles at Signpost included Sales Executive and National Account Manager, where responsibilities encompassed overseeing the lifecycle of franchisee accounts and maintaining high retention rates. Daniel holds a Bachelor of Arts degree in Music from Loyola University Maryland, earned between 2006 and 2010.
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