EL-Roy B. has extensive experience in customer service and workforce management, primarily with Dialpad since 2019 as a Customer Service Specialist, contributing to advanced communication solutions. Prior to this role, EL-Roy B. worked at Convergys Intelligent Contact from March 2013 to May 2019 as a Workforce Specialist, where responsibilities included managing and optimizing work environments and processes. Additionally, EL-Roy B. held various positions at Convergys from 2013 to 2019, including Workforce Coordinator, Technical Representative, Mentor, and Customer Service Representative. Educational qualifications include a degree in Computer Science with a focus on Programming from the Asian College of Science and Technology, completed between 2003 and 2005.
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