Emily Lam is a seasoned professional with a diverse background in customer success and sales management. Currently serving as a Customer Success Engineer and previously as a Customer Success Manager at Dialpad, Emily manages a portfolio of 75 small to medium business accounts, overseeing a total of over $3.6 million, with an average annual recurring revenue of $35,000 to $100,000. Prior experience includes the role of Inside Sales Specialist at Dialpad, where Emily excelled in lead analysis, demo execution, and customer account setup. Before Dialpad, Emily worked as a Lending Agent at Park West Professional Services, focusing on customer care and team support, and served as a Service Leader at White Spot, progressively advancing from host to leadership roles. Emily holds a Bachelor of Arts in Sociology from The University of British Columbia, earned between 2015 and 2020.
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