Eric Evans is an experienced technical and customer support professional with a strong background in IT and product quality assurance. Currently serving as a Premium Support Representative Tier 2 at Dialpad since August 2020, Eric has previously gained valuable experience at multiple organizations, including Hillrom, where responsibilities focused on providing technical support and documenting customer interactions. As a Senior Technical Analyst at HCL Technologies, Eric managed global access systems and offered incident management support. Eric's earlier roles include IT Analyst and Helpdesk Analyst positions, emphasizing help-desk support and ticket management. Eric holds a Bachelor of Science in Computer Science from ECPI University and an Associate of Science in Business/Office Automation from American Intercontinental University.
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