Jerin Jacob is an experienced NOC Support Specialist at Dialpad since April 2020 and previously served as a Network Operations Center Engineer at Aroma Computer Inc from May 2014 to April 2020. Expert in working with various Softswitch systems, including Genband SBC, VOS, Nexge, and Jerasoft, Jerin possesses strong knowledge of protocols such as SIP, RTP, and RTCP, and has extensive experience troubleshooting SIP scenarios and optimizing audio codecs. Proven skills in audio transcoding and MOS score optimization, along with a solid understanding of monitoring tools like Nagios and Solarwinds, enhance Jerin's capability in providing quality support and service performance monitoring. Jerin's educational background includes a Bachelor of Engineering in Computer Science from Anna University Chennai, obtained from 2008 to 2012.
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