Joveth Geronimo is an experienced customer support professional with a strong background in technical problem-solving and communications. Currently serving as a Customer Support Representative at Great Question since April 2025, Joveth contributes to the UX research platform utilized by top companies, recruiting participants and facilitating various user research methods. Joveth has been with Dialpad since March 2017, initially as a Tier 1 Technical and Customer Support Representative before advancing to Senior Customer Support Representative and Product Support Specialist - Tier 2, showcasing expertise in addressing complex customer concerns in dynamic environments. Additionally, a stint as a Newsletter Specialist at Access Healthcare LLC in early 2024 involved managing and optimizing newsletters, while earlier experience at Convergys encompassed technical and financial support roles. Joveth holds a Diploma in Computer Science from STI College, completed between 2015 and 2017.
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